Return and Refund Policy.
At Taraya we are committed to ensuring that your purchased goods are delivered promptly and securely. Please review our parcel delivery policy to understand the terms and conditions of our service.
Delivery Area
•We offer delivery services LOCALLY, NATIONWIDE AND internationally.
•For locations outside our standard delivery areas, don’t hesitate to get in touch with our customer service team for assistance.
Delivery Charges
•Delivery charges are based on the weight and size of the parcel, as well as the delivery location.
•A flat rate of 400 KSH applies to deliveries within [local area]. For deliveries outside this area, rates will vary.
Delivery Timeframes
•Local deliveries: Orders within [local area] are processed within 24 hours and delivered within 1-3 business days.
•National deliveries: Orders within [country] are processed within 24-48 hours and delivered within 3-7 business days.
•International deliveries: Delivery times may vary between 7-14 business days depending on the destination.
Order Processing
•Orders placed before CUT OFF TIME 3 PM are processed the same day. Orders placed after this time will be processed the following business day.
•We do not process or deliver orders on public holidays or weekends.
Tracking and Notifications
•Once your order is dispatched, you will receive an email or SMS notification containing tracking information. You can monitor the progress of your parcel online.
Failed Delivery Attempts
•If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier will make another attempt. After 3 failed attempts, the parcel will be returned to our store, and additional delivery charges may apply for re-delivery.
Damaged or Lost Parcels
•In the rare event that your parcel arrives damaged, please notify us immediately upon receipt. We may require photo evidence to process a replacement or refund.• If your parcel is lost during transit, we will liaise with the courier service to resolve the issue quickly and ensure that you receive your goods.
Returns and Exchanges: Goods Exchange and Return Policy
At Taraya, we strive to provide high-quality products and ensure customer satisfaction. However, due to the nature of our goods and to maintain the highest standards of hygiene and product integrity, we regret to inform our customers that we do not accept returns or exchanges for any purchased items.
No Exchange or Return Policy
•Final Sale: All goods purchased from our shop are considered final sale. This applies to all skincare products, clothing items, and accessories.
•Hygiene and Safety: To ensure the health and safety of our customers, particularly for skincare, personal care, and clothing products, returns or exchanges are not permitted once the items have been purchased or used.
•Product Integrity: In order to guarantee that all customers receive products in their original and unaltered condition, we cannot accept any returned items for resale.
Exceptions
While we do not generally allow returns or exchanges, the following exceptions may apply:
•Damaged or Defective Items: If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 24 hours of receiving your order. We will review the issue and arrange for a replacement or refund where applicable.
•Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Changes to This Policy: We reserve the right to modify this parcel delivery policy at any time. Updates will be posted on our website and take effect immediately upon posting.
Thank you for shopping with us at TARAYA! We are dedicated to providing you with a smooth and reliable delivery experience.
CUSTOMER SUPPORT
If you have any concerns about your purchase or believe an item may be defective, please reach out to our team at +254 794 673 776 / tarayaproducts@gmail.com for assistance.
We are committed to addressing any issues promptly and professionally.
We thank you for understanding and supporting our commitment to maintaining the highest standards of product quality and safety.
Sincerely,
Dr. Tauhida Mubarak